FUSIONLABS — SHIPPING & RETURNS POLICY

Last Updated: 25/06/2026

At FusionLabs, we aim to provide reliable, discreet, and secure delivery of orders placed through our website.

Please read the following policy carefully for information about order processing, shipping, delivery, cancellations, returns, and refunds.

This policy should be read together with our Terms & Conditions and Disclaimer.

1. ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders destined for the South Island may require additional processing or delivery time.

Processing times may be longer during periods of high demand, public holidays, or circumstances outside our reasonable control.

Once your order has been dispatched, you will receive an email containing available tracking information.

Please note: Receiving a tracking number or dispatch notification does not necessarily mean that the parcel has been collected or scanned by the courier. Tracking information may take some time to update.

2. SHIPPING DAYS & CUTOFF TIMES

To help minimise the time parcels may remain at courier facilities over weekends or public holidays, FusionLabs generally does not dispatch orders late on Thursday or on Friday.

Orders placed after the applicable daily cutoff time, or orders that would otherwise be held over a weekend, may be dispatched on the next available business day.

The standard daily order cutoff time is 3:00 pm New Zealand time.

Dispatch schedules may be adjusted during public holidays or periods of courier disruption.

3. SHIPPING METHOD & ESTIMATED DELIVERY

New Zealand orders are generally sent using NZ Post tracked or express services, where available.

Estimated delivery times after dispatch are generally:

North Island: approximately 1–2 business days

South Island: approximately 1–3 business days

Delivery times are estimates only and are not guaranteed.

Delivery may take longer due to courier delays, public holidays, weather, incorrect delivery information, rural delivery locations, or circumstances outside our reasonable control.

Tracking information should be used to monitor the progress of your parcel.

4. SHIPPING COSTS

Standard Shipping: NZ$10.00 , Additional NZ$6.00 For Rural

Free Shipping: Automatically applied to eligible orders over NZ$120

Shipping charges and free-shipping thresholds may be changed from time to time. The applicable shipping cost will be displayed at checkout.

5. DISCREET PACKAGING

Orders are generally sent in plain, discreet packaging without product descriptions displayed on the outside of the parcel.

Where appropriate, orders may be sent using standard NZ Post mailing or courier packaging.

We respect customer privacy and aim to keep external packaging discreet.

6. DELIVERY & COURIER DELAYS

Once an order has been dispatched, delivery is handled by the applicable courier or postal service.

Delivery times are estimates and may be affected by circumstances outside FusionLabs' reasonable control.

If your parcel is delayed, customers should first use the tracking information provided to monitor delivery progress.

If a parcel appears to be lost, significantly delayed, or has not arrived within a reasonable timeframe, please contact FusionLabs so that we can investigate the matter with the relevant delivery provider.

FusionLabs will take reasonable steps to assist customers with delivery issues.

Nothing in this policy excludes or limits any rights or remedies available to customers under applicable New Zealand law.

7. DAMAGED PARCELS

If your parcel arrives visibly damaged, please contact FusionLabs as soon as reasonably possible.

Please provide:

Your order number;

A description of the damage; and

Clear photographs of the parcel and affected product or packaging.

We may request additional information or photographs to assist with investigating the issue.

Where a product is damaged, faulty, or otherwise does not meet applicable legal guarantees, FusionLabs will provide an appropriate remedy in accordance with applicable New Zealand law.

8. INCORRECT OR MISSING ITEMS

If you receive an incorrect item or an item is missing from your order, please contact us as soon as reasonably possible.

Please provide:

Your order number;

Details of the issue; and

Clear photographs where relevant.

We will investigate the issue and, where appropriate, arrange a replacement or other applicable remedy.

9. CHANGE-OF-MIND RETURNS

Due to the nature of certain products and applicable safety or regulatory considerations, FusionLabs does not generally accept returns for:

Change of mind;

Incorrect product selection;

Ordering the wrong product; or

No longer wanting an item.

Customers should carefully review their order before completing payment.

This section does not affect any rights or remedies that cannot legally be excluded or limited under New Zealand law.

10. CANCELLATIONS

Customers may contact FusionLabs as soon as possible if they wish to request cancellation of an order.

We will make reasonable efforts to accommodate cancellation requests where an order has not yet been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Nothing in this section affects any rights a customer may have under applicable New Zealand law.

11. REFUNDS

Where a refund is approved or required under applicable law, refunds will generally be processed to the original payment method where reasonably possible.

The time required for funds to appear in a customer's account may depend on the payment provider or financial institution.

Where an order is cancelled by FusionLabs before dispatch, any applicable refund will be processed in accordance with this policy and applicable New Zealand law.

12. PRODUCTS THAT ARE FAULTY OR DO NOT MEET LEGAL GUARANTEES

Nothing in this policy is intended to exclude or limit any rights or remedies available to consumers under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand legislation.

Where a product is faulty, damaged, incorrectly supplied, or otherwise fails to meet applicable legal guarantees, customers should contact FusionLabs so that the matter can be assessed and an appropriate remedy provided where required by law.

13. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate:

Name;

Delivery address;

Contact information; and

Order details.

FusionLabs is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, subject to any rights the customer may have under applicable New Zealand law.

Customers should monitor their tracking information and contact FusionLabs promptly if they believe there is an issue with their delivery.

14. CONTACT US

For questions about an order, shipping, delivery, returns, or refunds, please contact:

 email: FusionLabss@proton.me

Please include your order number in all order-related enquiries.