Privacy policy
FUSIONLABS — PRIVACY POLICY
Last Updated: 25 July 2026
Welcome to FusionLabs.
This Privacy Policy explains how FusionLabs ("FusionLabs", "we", "us", or "our") collects, uses, stores, and protects personal information when you visit www.fusionlabs.nz ("Site"), create an account, contact us, or purchase products or services through our Site.
This Privacy Policy should be read together with our Terms & Conditions, Disclaimer, and Shipping & Returns Policy.
FusionLabs is committed to handling personal information in accordance with applicable New Zealand privacy laws, including the Privacy Act 2020.
1. INFORMATION WE COLLECT
Depending on how you interact with FusionLabs, we may collect personal information that is reasonably necessary to operate our business and provide our services.
This may include:
Your name;
Email address;
Phone number;
Billing and delivery address;
Account information;
Order and purchase information;
Information relating to returns, refunds, or customer enquiries;
Information you provide when contacting us; and
Information reasonably required to process and fulfil your orders.
Payment Information
Payments may be processed through third-party payment providers.
Where payment processing is handled by a third-party provider, FusionLabs does not generally store complete payment card details on our own systems.
Payment providers may collect and process payment information in accordance with their own terms and privacy policies.
2. INFORMATION COLLECTED AUTOMATICALLY
When you visit our Site, certain technical information may be collected automatically, depending on the services and technologies used by our website.
This may include:
Browser type;
Device information;
Operating system;
IP address;
Pages visited;
Approximate time spent on the Site;
Referring website information; and
Cookies or similar technologies.
This information may be used to help maintain website functionality, understand website usage, improve performance, prevent fraud, and improve our services.
3. HOW WE USE YOUR INFORMATION
FusionLabs may use personal information to:
Process and fulfil orders;
Arrange shipping and delivery;
Communicate with you about your orders;
Respond to customer enquiries;
Provide customer support;
Process returns, refunds, and cancellations;
Manage customer accounts;
Improve our website and services;
Maintain website security;
Prevent fraud, misuse, or unauthorised activity;
Conduct analytics where applicable;
Send marketing communications where you have provided appropriate consent or where otherwise permitted by law; and
Comply with legal and regulatory obligations.
We do not sell personal information to third parties.
4. COOKIES & TRACKING TECHNOLOGIES
Our Site and certain third-party services may use cookies or similar technologies.
These technologies may help us:
Keep the Site functioning;
Remember preferences;
Understand how visitors use our Site;
Analyse website performance; and
Measure the effectiveness of marketing or advertising activities, where applicable.
You may be able to control or disable cookies through your browser settings.
Disabling certain cookies may affect the functionality of some parts of the Site.
The use of cookies may also depend on the third-party services connected to our website.
5. HOW WE SHARE INFORMATION
FusionLabs may share personal information where reasonably necessary for legitimate business purposes, including:
Service Providers
We may share relevant information with third-party service providers that assist us with:
Payment processing;
Website hosting and management;
Shipping and delivery;
Customer communications;
Email services;
Analytics; and
Marketing services, where applicable.
Only information reasonably necessary for the relevant service should be provided.
Legal Requirements
We may disclose information where required or authorised by law, including to comply with legal obligations, lawful requests, court orders, or to protect our legal rights.
Business Transfers
If FusionLabs is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.
6. THIRD-PARTY SERVICE PROVIDERS
Some services used by FusionLabs may be provided by third-party organisations.
These providers may process personal information on our behalf or independently in accordance with their own privacy policies and legal obligations.
Where appropriate, FusionLabs takes reasonable steps to work with service providers that maintain appropriate security and privacy practices.
We recommend reviewing the privacy policies of third-party services you use when interacting with our Site or completing a transaction.
7. INTERNATIONAL DATA TRANSFERS
Some third-party service providers used by FusionLabs may operate or store information outside New Zealand.
Where personal information is processed or stored overseas, FusionLabs takes reasonable steps to ensure that the information is handled in accordance with applicable New Zealand privacy requirements.
By using our Site or services, you acknowledge that information may be processed by service providers located outside New Zealand where reasonably necessary to provide our services.
8. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information to:
Fulfil orders;
Maintain business and financial records;
Process returns or refunds;
Resolve disputes;
Prevent fraud;
Enforce agreements; and
Meet legal or regulatory obligations.
When information is no longer reasonably required, we may securely delete or anonymise it where appropriate.
9. INFORMATION SECURITY
FusionLabs takes reasonable steps to protect personal information from:
Loss;
Misuse;
Unauthorised access;
Unauthorised disclosure; and
Unauthorised alteration.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
10. YOUR PRIVACY RIGHTS
Under applicable New Zealand privacy law, you may have the right to:
Request access to personal information we hold about you;
Request correction of information that is inaccurate, incomplete, or out of date; and
Make a privacy-related complaint.
We may need to verify your identity before processing a request.
To make a privacy request, please contact us using the details below.
11. MARKETING COMMUNICATIONS
If you choose to receive marketing communications from FusionLabs, we may send you information about products, promotions, offers, or other updates.
You can unsubscribe from marketing communications at any time by:
Using the unsubscribe link provided in the relevant communication; or
Contacting us directly.
Unsubscribing from marketing communications does not affect essential communications relating to orders, transactions, customer service, or other necessary business communications.
12. CHILDREN & AGE REQUIREMENT
FusionLabs products and services are intended for customers aged 18 years or older.
By placing an order, you confirm that you are at least 18 years of age.
We do not knowingly seek to collect personal information from individuals under 18 for the purpose of placing orders.
If you believe that a person under 18 has provided personal information to us in connection with an order, please contact us.
13. THIRD-PARTY WEBSITES
Our Site may contain links to third-party websites or services.
FusionLabs does not control or guarantee the privacy practices, security, or content of third-party websites.
Any information provided directly to a third-party website is subject to that third party's privacy policy and terms.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. PRIVACY COMPLAINTS
If you have concerns about how FusionLabs has handled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of New Zealand.
Information about making a privacy complaint is available through the Office of the Privacy Commissioner.
15. CHANGES TO THIS PRIVACY POLICY
FusionLabs may update this Privacy Policy from time to time.
When changes are made, the updated version will be published on this page and the Last Updated date will be revised.
16. CONTACT US
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy concern, please contact:
FusionLabs
Website: www.fusionlabs.nz
Email: fusionlabss@proton.me